This is deservingly named as the age of traveler-centricity and with the advancement of the new era of personalized travel; it is leading to research and development of a host of new Coach Hire so-called intelligent services. The command-and-control facets of traveling have changed a lot from the past and the focus has shifted more on the traveller and the productivity of each trip. It has become important to maintain that the travelers have the greatest return on investment on each trip. New generations of young employees and operators, who have been growing up and dwelling in a digital age, are moving up the ranks as travelers. It has become important to recognize the necessity for greater flexibility admitting that the employees who travel on corporate trips also look at a percentage of their trip to be a leisure outlet. With increasing globalization and rise in companies sending their staff overseas to network and connect with their offshore prospects/customers/suppliers, corporate travel is a highly profitable travel area. Before we talk about how travel companies can better cater to business travelers, let us first look at why they prefer to use specialized corporate agencies over traditional agents
Why do businesses use Corporate Travel Agencies?
This might be the most basic question for a travel agency as to why they need to use agencies specializing in corporate travel when there are plenty of regular travel agents in the market. Here is the great need of corporate travel agencies who have online systems which allow business travelers access to their complete plans.
The following information is in the palms of the CTAs: :
full business plans details
up-to-date tracking details of travellers (including delays or rescheduling)
transparent details about additional costs such as suitcases fees or in-flight fees
travel alerts, if any, in the destined area
complete and up-to-date details about the visa procurement policies and identification required
currency requirement and conversion rates
What do corporate clients expect from Corporate Travel Agencies?
The corporate Agencies tend to have tie-ups with hotels, car space leases, travellers etc. going for access to lower fares which can be used only by the frequent business travelers. Discounted prices are not the only advantage though as they also offer flight renovations, room renovations, and VIP check-in lines as required.
In-depth information about the travel industry
Corporate travel agents have access to many travel resources and most prominently, quickly, than any other leisure travel agent. Additional information helps to make the business trips convenient and comfortable.
Changes in Plans
When an airfare ticket needs to get rescheduled or baulked, chances are the airline or the online service provider will charge lofty fees. When booking with a corporate travel agent, most of the times schedule changes can be done at zero or minimal extra charges.
Viable emergency contacts
It is important for the business travelers to reach the correct person at the need of trouble. Corporate travel agents have the experience and professionalism and trust to ease stress for both the traveller and the company.
What you should consider as corporate travel increases?
Business Travel Barometer reported that corporate travel is witnessing an accelerated growth. However, when inadequately managed, it may be no longer an advantage to companies and may, in fact turn into a burden. There are some factors that your enterprises and CTAs must consider to get the best out of the time spent traveling.
Taking on a travel policy
The corporate must define a travel policy which is applicable to and respected by travelers at all levels. This policy should be used to establish the standards which will help to track the improvement of business travel. It’s going to help to reduce the costs of the entire package.
Do not limit the traveler’s autonomy
The management is in charge of budgeting the travel policy which helps to improve cost management however, it is also important to give a degree of autonomy to the traveller. The policy should be flexible enough to allow the employee to adapt the trip depending on the situatio.